Refund regulations for tickets
Refund regulations for tickets to the 2020 edition of Vilnius IFF
Please find all information on how to return your tickets below.
FORUM CINEMAS movie theatres
If you purchased your festival tickets at Forum Cinemas, please fill out the following form to get a refund: http://www.forumcinemas.lt/about/grazinimas/. Your money will be refunded within 10 working days. Please contact [email protected] with any additional questions.
PASAKA movie theatre
If you purchased your festival tickets at Pasaka, you have several options.
You may exchange the tickets for screenings on the streaming platform Žmonės Cinema, available during the festival on March 19–April 2.
You may also request a refund by contacting the administration at [email protected]. Please specify the bank account you wish to receive the refunded money and attach a photo of your ticket.
LITHUANIAN NATIONAL OPERA AND BALLET THEATRE
The screenings that were going to take place March 21-22 at the Lithuanian National Opera and Ballet Theatre have been postponed. Your tickets will be valid for the rescheduled date.
Refunds are possible if you do not wish to wait or are unavailable for the new date. Please contact the theatre for more information by emailing [email protected] or [email protected], or calling (8 5) 262 07 27 or +370 615 51000.
OTHER MOVIE THEATRES
Please contact the movie theatre where you purchased your tickets.
Passes purchased at VAGA, NARVESEN, KINO PAVASARIS online store
Forum Cinemas is responsible for refunding the festival passes purchased at Vaga, Narvesen or our online store. Please fill out the following form: http://www.forumcinemas.lt/about/grazinimas/. Your money will be refunded within 10 working days. Please contact [email protected] with any additional questions.
If you have any other inquiries, please contact us at [email protected] or call +370 5 249 7221.